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Terms And Conditions

    • We deliver to Ireland, Poland, UK, Spain, France, Germany and Netherlands
    • Free shipping over €99
    • DPD shipping rates: Ireland: Free; Poland, UK: €19.99; Spain, Germany, France and Netherlands: €34.99
    • Standard delivery time is 2 – 7  working days from placing the order. 
    • Delivery time may change in the unlikely event of shipment being damaged or lost in transit.
    • Any shipping-related damages should be reported within 24 hours of receiving the product. Send an email with a detailed description and clear pictures of damage to bestqualitysuitcases (AT)
    • If you are not happy with your item, you can return it for a full refund within 30 days of purchase. The cost of returns will be borne by the customer.
    • Return address is: 28 Hazel Court, Ballinrobe, Co. MayoDelivery, returns and warranty
    • Goods must be returned in saleable condition, undamaged and in the original packaging.
    • Refund will be issued once we receive the item and confirm it is in an acceptable condition.
    • We provide a 2-year warranty on our products, starting from the day the item is received.
    • If within this timeframe your item develops a fault and your claim is determined to be valid by the seller, the item will be repaired or replaced.
    • It is the customer’s responsibility to check and report any material damage associated with transport within 24 hours of receipt of the shipment. After a period of 24 hours, a claim for damage to the contents of the parcel in transit will not be accepted.
    • Forward your complaints, providing pictures if possible, to bestqualitysuitcases (AT)